Hmmm...the customer claims he verified stock three times...I believe it was written in bold just for clarity. Hell, he even got a confirmation number. Someone is fibbing.

Give it up George. You screwed another one and you know it. Sad truth is...you just don't care.

Ferg

ok I give up and am bowing out.

Why not do the right thing instead of giving up? The only thing preventing you from sending this guy a switch is you.
You could loose a little on one deal and impress a lot of people, but you have chosen to do what you want to do, and I don't think that you've done yourself any favors here.

This can all be over with with the simple sale of a OEM switch

Uhhhhh, "don't let the door, you know, .........................." The Cap'n

Phew...this is a tough room.....

finally stopped

I think the title of this thread says it all:

"I'll take the abuse"

You assume that customer input is ABUSE, tolerated only to fake interest in the opinions stated before presenting a lame excuse about "Porsche made me do it". If your employees don't know the details of your system....don't let them take orders! And don't demean your 'receptionist' because you're negligent in training the help. You've blamed the customer, your employee and Porsche for this 'ABUSE' as you call it; yet it's pretty clear that the blame lies with the guy who put it out there in the first place.

Why would you use a forum of your prospective customers to demonstrate, and confirm, your shoddy business practices? I'm baffled.

It's been entertaining though.

I think the estrogen level on this board has reached a new all time high.

100%!

7. go into your data base and list the part as NLA. if you can't trust your staff to do your bidding, do it yourself or release and rehire. if porsche sets the benchmark for your pricing, how is it you were selling the targa top seals for less than i paid from the porsche dealership? how you can bag on your "receptionist (for lack of a better word)", if she's only looking at availaibility and pricing on her computer, is pretty god damn weak! you can put instances like this away forever by handling all the sales, both online and via the telephone, yourself, as you appearently have ALL of the current and up to date information. looks like the "first rule of plumbing" is applicable in marrietta ga. your poor "receptionist (for lack of a better word)" has the job from hell. dealing with angry and frustrated customers on a constant basis must be a real joy.

k

You needed the LAST 20 in existence to make a repro? Repro has been made, and you still need all 20?

I bought some stuff from Performance parts and everything seemed fine?

Maybe there should be a thread specifically listing vendors and peoples experiences..

any publicity is good publicity - I'm going out on a limb here but I'd suggest this is not the case here

George, that is a total lie. I must have been talking to an imaginary person at your company on the phone. The woman said you had the OEM in stock, she quoted the price, I accepted and she took my credit card # and gave me a confirmation.

Reading your first post of our correspondence explains it all. I had already moved on until I read that.