Craftsman replacement, Even when.... Options

[Doug Leggins]

I have quite a few Craftsman tools. Of course have always heard/seen the craftsman "guaranteed forever" line on the commercials and packaging. Kinda thought that there had to be a catch to allow for them to not replace tools that were "abused". But, much to my suprise they replaced 2 small tools that I broke by doing dumbassstuff.

I took in a 30mm socket and a 1/2" to 3/8" socket adapter. I broke the 30mm socket (non impact) by abusing it with my impact wrench - rember that damn castle nut! I twisted the adapter into 2 pcs using a 4ft cheater bar trying to remove a lug nut.

No questions were asked by the counterperson about how I broke the tools. In fact they were really pretty happy to go get the new replacements and bring them to me. They even thanked me for bringing in the broken tools and getting them replaced.

This was the first time that I ever took a broken craftsman tool back for replacement. The ease of getting the broken tool replaced suprised the hell out of me and put a smile on my face.

Now i get to test them again. Last night I broke a strap wrench trying to get a sleeve off of the A-arm. (still working on getting the Mueller front needle bearings installed).

You guys ever returned craftsman tools? ever have them not replace the tool?

[Zeke]

The 'guaranteed for life' policy does not apply to power tools.
They would not replace my broken torque wrench.
They said it is not a 'hand tool'. (IMG:style_emoticons/default/ar15.gif)

Well, it's not a power tool either. My torque wrench wouldn't adjust last night and it was too late to go anywhere to get one. I looked inside the handle after slipping the end cover off, and I could see a nut loose on a threaded shaft with a hex key socket in the end. I calibrated it with another torque wrench and then doulble checkde it with weights and tightend up the loose nut. New wrench and went back to work. Maybe you can fix yours.